Frequently Asked Questions

Our Customer Service department has provided us with our frequently asked questions that come through our website from our visitors. Please see below for our top answers.

If your question has not been answered, please reach out to our customer service department by emailing us at

Can I buy my gown directly from Paloma Blanca?
We do not sell directly to the public. Please visit an authorized retailer to purchase your gown.

Where are your store locations?
You can find a listing of our authorized stores by clicking on the “Bridal Shop Locator” section of our main menu.

Do you sell your gowns over the internet?
We do not sell our gowns over the internet and strongly discourage buying bridal gowns in this manner.

Can I purchase material or beading, or receive a swatch of fabric from you?
Material, beading and swatch requests should be addressed to the retailer from whom you are purchasing your gown.

How can I get a picture of my gown?
Our gowns are featured in bridal magazines and on our website. The gowns featured on our website can be shared to social media directly from the page being viewed.