FAQ2018-08-27T10:32:52+00:00

Frequently Asked Questions

Our Customer Service department has provided us with our frequently asked questions that come through our website from our visitors. Please see below for our top answers.

If your question has not been answered, please reach out to our customer service department by emailing us at custserv@mikaellabridal.com.

Where are MIKAELLA BRIDAL gowns produced?
All of our wedding dresses are made by hand in our hometown facilities in Toronto Canada. We take great pride in being the largest manufacture of wedding dresses in North America.

Can I buy my gown directly from MIKAELLA BRIDAL?
We do not sell directly to the public. Please visit an Authorized Retailer to purchase your gown.

Where are your store locations?
You can find a listing of our Authorized Retailers by clicking on the “Bridal Shop Locator” section of our main menu.

There are no MIKAELLA BRIDAL retailers in my area. What can I do?
MIKAELLA BRIDAL deals with the top bridal salons across the globe and our retailer network is constantly growing to meet the demand of international brides. If you are having trouble locating the MIKAELLA BRIDAL collection in your area, ask your local bridal salon to contact us and we will be more than happy to provide them with the necessary information on how to become an Authorized Retailer.

Do you sell your gowns over the internet?
We do not sell our gowns over the internet and strongly discourage buying bridal gowns in this manner.

How often and when are new styles introduced?
New styles are introduced twice a year: the Fall/Winter Collection and the Spring/Summer Collection. We welcome all brides to view our current designs via our website and social media channels.

When can I expect my dress to arrive?
It is always best to contact your Authorized Retailer directly for an accurate timeline, as delivery dates can vary depending on the style and location of the retailer.

Can I purchase material or beading, or receive a swatch of fabric from you?
Material, beading and swatch requests should be addressed to the retailer from whom you are purchasing your gown.

How can I get a picture of my gown?
Our gowns are featured in bridal magazines and on our website. The gowns featured on our website can be shared to social media directly from the page being viewed.

How can I be included in the Real Brides section of this website?
We are honoured that you chose a MIKAELLA BRIDAL gown for your wedding day. After the event, we would be delighted if you shared your wedding story with us so we could feature your journey on our website. To share your story, please visit our “Real Brides” gallery and fill out the “Tell Us Your Story” form. We will be sure to send you an email notification when your feature has gone live!